Grupo
FORTES leads its costumers in direction to the Knowledge
Management.
Grupo FORTES
was founded in June/1998 to support the Knowledge Management
of Datasul S/A., a Brazilian multinational business management
software development company - www.datasul.com.br.
In 2005, the company transferred its headquarters to MIDIVILLE,
technological basis incubator of the SENAI system, aiming
at its organizational development and business expansion.
The FORTES Group uses New Technologies of Information
and Communication for the creation, management and publication
of contents about products, services and business processes.
It basically actuates as a facilitator (Knowledge broker)
of the codification process for the internally produced
knowledge.
Although
some collaborators may understand that one of their responsibilities
in the organization is to codify (write) part of the Intellectual
Capital (most of them don’t even think about this!),
it is very easy that this responsibility ends up in second
plan while they are busy with their daily tasks. The knowledge
codification of the organizations is a process that demands
discipline and needs to be facilitated to guarantee that
only relevant, accurate and updated information is taken
to the collaborators.
The FORTES Group has expertise to:
- Select
the best technologies of information and communication
for authorship and management of each organization’s
content.
- Increase
the speed and the quality of knowledge coded internally.
- Improve
the sharing and reutilization of the contents for multiple
publications.
The
FORTES Group promotes:
- The retention
of the intellectual capital of the organizations.
- The reduction
of technical assistance and training costs.
- The reduction
of costs for new collaborators introduction in the business.
- Differentials
of commercialization because of the quality of its product
documentation.
The
FORTES Group works with projects of authorship and management
of authorship of contents aimed at the elaboration of:
- Trainings,
distance education (e-learning).
- User
Manuals (help on-line).
- Reference
Manuals, guides and tutorials.
- Knowledge
certification tests.
- Process
documentation and operational procedures.
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